6 General update and rebranding. Use fallback options—like manually entering transaction data—as a last resort. The following are reason codes. Also, remember that the time frame for your response includes any processing required by the acquirer. Chargeback reason code 4853 can be used to indicate disputes where the cardholder simply claims that the merchant never delivered on what was promised. CHARGEBACK REASON CODESMastercard issuers use merchant advice codes to respond to authorization requests, and as a communication tool with merchants regarding a cardholder's account. This can include. . As mentioned above, a reason code is a string of text that helps you, the business owner, decipher the chargeback. Reason codes give merchants information about the cause of a chargeback and what evidence. 16, 2021. 7 Updated format All 1. 4 applies to eCommerce, whereas code 10. Every chargeback is filed with a reason code that identifies the given reason for the dispute. WEX has repurposed chargeback reason code 10 to indicate EMV chargebacks. It could apply for merchandise or services being different than described, or disputes involving counterfeit goods (just to name a few examples). Mastercard chargeback reason code 4853 is one of the numeric labels assigned by banks to each customer dispute, indicating the given reason for the claim. Chargeback reason code 11. The system does not accept blank as a value, even if it is defined in the user defined code table. It’s typical to see fraud chargebacks roll in 2-3 months after the initial charges took place. 4854 Cardholder Dispute—Not Elsewhere Classified (U. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. That’s because customers often use the chargeback process incorrectly, either as an intentional attempt to get something for free or an innocent misunderstanding. If the CID doesn’t match, merchants generally prompt the Card Member to re-enter it. Our all-in-one e-commerce fraud prevention solution helps e-commerce companies reduce chargeback overheads while streamlining transactions for legitimate users. Whenever a chargeback is initiated, a code is passed through from the issuing bank that gives a reason for the dispute. This code applies when a transaction was processed without acquiring authorization…but the card used in the transaction was listed in the Visa Card Recovery Bulletin (CRB). Chargeback. . The first global company fully dedicated to helping merchants combat post-transactional fraud, Cb911 safeguards over 2. . Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. The list of chargeback reason codes in this article. Enhanced Customer Service. 5 Removed unused Visa (60) and Discover (4580) Chargeback Codes Added Section 1. 2 falls under the “Processing Errors” category. 4 chargeback by showing at least one transaction from any time period in which the IP address, email address, physical address, and telephone number match the details of the disputed transaction. All ACH return reason codes consist of the letter “R” followed by two. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Visa chargeback reason code 13. In addition to Reason Codes changing as a result of the VCR program, each Reason Code is now associated with a new Reason Category. 6). Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute. . Chargeback reason code 12. This scenario applies when the arbitration was raised by either the. There are plenty of reasons as to why this would happen, hence the many. Here is what each one means: R01 – Insufficient Funds: The account holder did not have enough money in their account to cover the transaction. Get your complete guide to Discover reason codes, including all the detailed information, chargeback time limits, and other important information you need. You probably won’t know for certain that you’re being targeted until the fraudster contacts you for an overpayment refund. It can also refer to situations where the cardholder’s account has been debited more than once for the same transaction. If the merchant is not EMV-compliant, the liability for a fraudulent transaction shifts from the card issuer to the actual merchant. Visa chargeback reason codes. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. Then there are the reason codes that apply to merchants who are unable to keep up with the unrelenting barrage of chargebacks and fraud attempts that e-commerce companies of today are constantly dealing with. ACH Return Codes. Each card network has their own set of chargeback policies and reason codes, and they frequently change them. Visa chargeback reason codes are used to categorize the reasons for a chargeback. Learn what each reason code means, how to fight chargebacks, and how to prevent disputes from Visa and other card networks. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. The issuer generates a claim, then transmits it to the merchant’s acquirer, as well as to Visa, as a means of noting all reported fraud incidents tied to the merchant. R03 Insufficient Reply. 00 EUR as a Withdrawal fee. We say the given reason because it may or may not reflect the true reason. . 2: Cancelled recurring transaction: VCR Dispute Reason Code 13. [email protected] American Express chargeback reason codes. The cardholder claims they were charged multiple times for a single transaction. These codes tell you why the transaction is disputed. 0 is to make the chargeback process more efficient, transparent, and fair. ©Some new codes do not have legacy counterparts and should be coded 0 – Unknown/Unspecified. Some legacy codes are no longer supported by a chargeback reason. This specific code applies when a cardholder claims that the terms of the sale were in some way misrepresented. Visa specifies 46 reason codes under the categories of Fraud, Authorization, Point-of-Interaction Error, Consumer Disputes, and Processing Errors. In some cases, chargebacks from Visa Reason Code 12. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Quality. Code. Sometimes, cardholders perpetrate first. The list of chargeback reason codes in this article is organized by card brand and type of dispute. Chargebacks with the following reason codes are requested due to fraudulent activity. Required Authorization Not Obtained. A dispute or chargeback retrieval request is a request from a cardholder to the card issuer for a copy of the original transaction receipt. 5, and all aspects of chargeback reason codes, with proprietary. MASTERCARD. In some cases it can be upwards of 540 days, though, depending on. Chargeback reason code 4837: No Cardholder Authorization applies in situations where customers claim a card transaction was unauthorized, but do not feel the issue can be resolved through the merchant. . Exploring Visa Chargeback Reason Code 12. • Chargeback – a message sent via the card brand network to debit the merchant and credit the issuer for a cardholder dispute. The Time Frame charts in this guide indicate the reason codes, allowable time frames for chargeback processing and type of chargeback. Services industry for image exchange and the creation of IRDs. Overall returns (all codes): 15%. But if RDR receives a dispute about a Visa card transaction, it will instead consult the ruleset provided by the. VCR Dispute Reason Code 10. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with. Key-in your chargeback reason code and get a detailed explanation of what it means, how to fight the chargeback, and how to prevent disputes in the future. Visa chargeback codes are broken up into four categories: Fraudulent activity; Authorization issues; Processing errors; Customer disputes; Fraudulent activity There are over 80 unique return codes, and each one represents a different type of return. 11, 16. 6). ”For Visa disputes, the reason code also dictates which workflow the case will take. Before you begin. Reason codes. Understanding chargeback time limits is a critical part of recovering revenue, though. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. About Visa chargeback reason codes. The most common chargeback reason codes are fraudulent charges, unauthorized transactions, and products not received, however, there are dozens of different chargeback reason codes for cardholders to choose from. ; Set up your server to receive. Use this guide as a quick resource for Visa chargeback reasons at a glance. RDR will send an alert to the merchant, who can either initiate a refund to end the dispute or accept the chargeback. Any chargeback that is received without a reason code will be assigned a default code of 53. Credit and debit card issuers developed. [noun]/* rə • trē • vəl • rə • kwest/. These codes tell you why the transaction is disputed. Knowing these codes can help you dispute chargebacks more effectively. While creating the reason codes, the bank asks the customer about the reason for dispute and then assigns a code. 1. When you get a chargeback, it means that the funds from a completed transaction are being taken out of your merchant account and returned to the cardholder. This process is called. These codes are established by the payment brands to categorize the incoming dispute requests by reason. The two codes related to a merchant’s reply (or lack thereof) to an inquiry begin with R, and the code indicating the merchant authorized the chargeback begins with M. 6 deals with chargebacks stemming from a credit not being processed. Chargeback reason code 4853 is one of the numeric labels assigned by banks to each customer dispute, indicating the given reason for the claim. The chargeback process can last from one month to six months. Visa uses a numeric scheme for its chargeback reason codes. A chargeback reason code is a 2-to-4-digit alphanumeric code given by the issuing bank tangled in a chargeback. M01 Chargeback Authorization. A chargeback happens when a customer asks their card-issuing bank to reverse a transaction. . Chargeback reason codes are one piece of evidence you can use to make your case. Under Visa Claims Resolution, the Visa dispute process is split into two different tracks, each with its own requirements. Now, 10. Chargeback representment is won or lost based on the quality and relevance of the evidence you provide. Chargebacks with the following reason codes are requested due to fraudulent activity. Again, banks should not really be using 4807. This gives them more of an incentive to keep their customers happy, which means they usually side with cardholders during a dispute. 4871 – Chip Liability Shift – Lost / Stolen / Never Received Issue. . R13 No Reply. Excessive Fraud: The merchant’s sales volume thresholds for the ratio of fraud to sales were exceeded. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Cardholder-Activated Terminal (CAT) 3 Device. Visa Chargeback Reason Codes. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. Every chargeback has a reason code associated with it. With the overhaul of their reason code system, Visa divided reason. com. The main chargeback reasons look like this: Malicious fraud. 634. Learn more about Visa reason codes. Because it’s so easy for customers to initiate a chargeback, retailers are bound to experience a request at some. 3 applies when a cardholder claims a charge—made in a card-present environment—was. . For first chargebacks, Mastercard currently only has 9 reason codes in use, with a few others in the process of being phased out. This process is called representment. Thanks for following the Chargeback Gurus blog. Chargeback Reason Codes All received credit card disputes include a reason code. Some credit card companies also include a short phrase describing the code and chargeback. These codes are currently defined within the ANSI X9. Reason codes. Multiple Authorization Requests. For example, transactions. 1 is an updated version of legacy reason code 74, which was phased out under the Visa Claims Resolution initiative. The terminal action codes are in Table 122 of the 4. Providing evidence of one of the following has a high likelihood of proving a dispute invalid and overturning the chargeback: Evidence Dashboard. . The following chargeback reason codes are related to EMV: Visa: 10. The network. This lets the merchant resolve the issue before a chargeback happens. 29. FR6 Partial Immediate Chargeback Program. 4 spec (Section 8. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. It’s important to look up the code to understand why a transaction, good, or service was disputed in order to properly present a solid case to win the chargeback. Chargeback reason code 11. 1. Reason Code 12. Consider using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). Reason codes vary by card brand. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. . Chargeback reason code 4853 can be used to indicate disputes where the cardholder claims that unauthorized purchases were made from a digital account with a merchant (among other conditions). The card networks will often spell out exactly what evidence you need to successfully represent a chargeback. . What Are the Different Chargeback Reason Codes? There are over 100 chargeback reason codes. Time limits vary by card network and reason code, though, so you should look into the specific terms tied to the reason code. . Mastercard specifies 21 reason codes under the categories of Fraud, Authorization, Point-of-Interaction Error, and Cardholder Disputes. A “No Authorization” code chargeback can also be the. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. ONE reason code is an alphanumeric code selected from a fixed list by the issuing bank to indicate the reason of cardholder gave for requesting a chargeback. This code applies when a transaction is not deposited within the timeframe designated by Visa (see chart below). About Visa chargeback reason codes. . Each reason code has its own regulations set by the relevant card scheme. Retry after 10 days. The chargeback reason codes below explain why this happened. 2 specifically refers to chargebacks from recurring billing; in other words, a chargeback. Some reason codes are easy to verify. 3 is part of an updated and expanded revision of the legacy codes that indicated fraud, codes which were phased out under the Visa Claims Resolution initiative. Chargebacks911® can help your business manage risk from Visa chargeback reason code 10. The shorthand description is “Late Presentment. If you believe you have received an ACH return in error, you can contact your bank. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. Fraud Category CodesThese reason codes are a standardized list of reasons that a customer and/or their bank may file credit card chargebacks. That said, valid reason code. Quality. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). 1 EMV Liability Shift 10. Using our e-commerce fraud prevention tools, we help lower friendly fraud costs and chargeback rates, but also reduce gift card and coupon abuse, and promote secure login authentication. In such circumstances, Mastercard may allow consumers to reverse a transaction by filing a chargeback. eCommerce grew too fast for the payments industry to respond. 1, which covers duplicate processing errors, and 12. Often, this is the result of one of the. Whenever a card used in a transaction is declined, the. In order to compile the right kind of evidence, you need to know what justification the cardholder gave to the bank for requesting a chargeback. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. In 2020, MasterCard revised their chargeback rules and eliminated the “second chargeback” step. 2, which specifically deals with. However, since that time, the cardholder’s account has been closed. When a cardholder has an issue with a transaction, they can contact their bank to dispute the charge. The most comprehensive guide to chargeback reason codes. Originally filed under legacy reason code 85 (condition 3), this code applies when a credit transaction was not accepted, usually for one of two reasons: The cardholder did not accept the credit. Chargeback reason codes will usually provide specific information about what kind of evidence is needed to get the chargeback reversed. 2. Find a detailed explanation of the Visa reason codes, the new format of the reason codes, and the categories they fall under. The chargeback filing period for cardholders is usually 120 days. 3. Primary Menu. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Overall returns (all codes): 15%. The ultimate purpose of a chargeback reason code is to explain to the merchant why a chargeback was filed. ”. Reason Code 03. . How many chargeback reason codes exist? There are 151 reason codes across the four major card networks. This specific code applies when a cardholder reports that the actual merchandise received was counterfeit, and can back up that claim with documentation from a reliable, professional third party. 6: Duplicate processing/Paid by other means. 2 chargeback if you override a declined, referral, or pickup authorization message, but process the transaction anyway. Over a decade later, our exclusive data-driven platform provides true end-to-end chargeback prevention and remediation technology. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. There are dozens of reasons why cardholders and issuers dispute transactions. The specific guarantee terms and reimbursement procedures will. Under certain circumstances, Mastercard may allow consumers to reverse a payment card transaction by filing a chargeback. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. This should include notation that indicates the specific reason for the chargeback. It was created to protect. About Visa chargeback reason codes. 4853 Cardholder Dispute. Poor order fulfillment: Late order fulfillment or billing for an order before shipping the goods. The most relevant Mastercard chargeback codes for the majority of merchants can be broken down into four main categories—authorization, cardholder dispute, fraud, and point of interaction. All 1. PM Paid by Other Means. 2: Canceled Recurring Transaction, and those disputes would still go through the normal chargeback process. 3 is the less common version for card-present transactions. Fraud. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRREvery chargeback comes with a reason code. Specifically, these updates only pertain to transactions that are charged back after Oct. This code applies when a cardholder claims a charge was unauthorized, and the issuer determined that ALL of the following conditions were met: The transaction took place in a card-present environment. When a chargeback is filed, a bank selects the code that best fits the reason a chargeback was filed. Build & Submit a Representment Case in 4 StepsChargeback reason code 12. Major card networks including Visa, MasterCard, Discover and American Express have different reason code systems. These chargebacks will show up under reason codes that will, on first glance, appear legitimate. message. American Express uses four main categories to organize its reason codes: Authorization, Card Member Disputes, Fraud, and Processing Errors as well as two additional categories, Inquiry/Miscellaneous and Chargeback Programs, to classify just a handful of reason codes. Read chargeback reason code descriptions carefully, especially if they include any transaction modifiers. About Discover chargeback reason codes. Below are some examples of more common. Only by researching the disputed transaction and examining the true facts of the situation can you tell whether a chargeback is legitimate or not. If a chargeback is requested as a direct result of the quality of the sold item, the chargeback will have one of the following reason codes. If you're contesting a chargeback, you'll need solid evidence. Documentation must be Chargebacks. About Mastercard chargeback reason codes. 2, it’s simple and straight-forward: The merchant attempts in any way to force, circumvent, or override a declined authorization. . many chargeback reason codes that exist today. Find this type of chargeback with the below reason codes. Please note that the most common Chargeback reason code for Allocation disputes is 10. AMERICAN EPRESS CARGEBACK CODES 10 REASON CODE 4521 Invalid Authorisation Chargeback Reason Any of the following reasons: 1. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Whether the CID — the four-digit security code on the front of the Card — matches the issuer’s records. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. 2. They may have returned an item, for example, or perhaps were billed for a service. About Mastercard chargeback reason codes. With that said, you still need to understand the reason codes with any chargebacks from Amex. However, it's a bad idea not to do so. Retrieval Request. 6. For a no-show reason code to apply. Chargebacks911® can help businesses manage all aspects of chargeback reason codes, with proprietary. . Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Another downside is that chargebacks on annual subscriptions. Quality. The newer system is designed to. Each chargeback is assigned a reason code that explains the justification for the chargeback. Mastercom is Mastercard’s dispute management platform, which merchants can access via API connections enabled by their acquirer or payment processor. It’s important to note that time starts when the. The short answer is “no. 1: Services not provided or merchandise not received: VCR Dispute Reason Code 13. Learn more about chargeback reason codes Chargeback Time Limits: One More Thing to Worry About. Identifying the chargeback. Pursuant to an Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and edition banks must reverse a disputed deal if aforementioned cardholder’s claim is valid. 2. With this information, you can determine the root causes of your chargebacks and take. NF Non-Receipt of Cash from ATM. CHARGEBACK REASON CODES Mastercard issuers use merchant advice codes to respond to authorization requests, and as a communication tool with merchants regarding a cardholder's account. One catch is that CE3. The implication is that the merchant failed to deliver the goods or services, but this reason. If you do perform a key-entered transaction, make a manual imprint of the card. Visa chargeback reason codes, for example, are numerals with decimals. This can be transaction receipts, proof of. 2022 Visa Chargeback. What Are the Time Limits for Mastercard Chargeback. Merchants can find a. Chargeback reason code 4870 has to do with whether or not the merchant in question has installed and is using terminals that can accept EMV or “chip” payment cards. A customer payment dispute, more commonly called a “chargeback,” happens when a cardholder disputes (challenges) a payment card transaction and asks the card-issuing bank to reverse it. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. 3 applies when a cardholder claims a charge—made in a card-present environment—was. TC40 data is used to inform banks and card networks when a merchant has an outstanding fraud. 1 and Note on page 14 Chapters 1 and 2 Chapter 1Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. However, banks assign reason codes based on cardholders’ claims. . These companies can also handle the entire representment process. Message. . . 4 applies to eCommerce, whereas code 10. Chargeback reason codes don’t always tell the full story. Merchants should review these codes, track which ones they receive, and respond to inquiries and chargebacks with the appropriate supporting evidence. Reason Code 12. Mastercard specifies 21 reason codes under the categories of Fraud, Authorization, Point-of-Interaction Error, and Cardholder Disputes. An ACH dispute results in a chargeback for the business that processed the payment. About Visa chargeback reason codes. If you do choose to dispute these chargebacks, you are putting yourself at risk of incurring additional fees: Reason code 4808 – Authorization-Related Disputes; Reason code 4870 – Chip Liability Shift; Reason code 4871 – Chip & PIN Liability Shift ; How can I actively prevent fraudulent. Thus, the easiest way to prevent chargeback reason code 75 from being filed is to use a billing descriptor that is easily recognizable. The problem continues to grow out of control with each year. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12,. This broad umbrella category includes an array of chargeback causes. Which is meant to know the reason for the dispute. Each code refers to one of the specific rationales that card networks consider legitimate reasons for a customer dispute. A well-structured rebuttal letter should address the chargeback reason code, clearly explaining why the cardholder's dispute is not legitimate and why the funds should be returned to you. Poor order shipping: Not shipping goods or delivering services as promised, shipping to the wrong address, or not making the goods available. For instance, if the customer claims unauthorized purchase, your letter should cite evidence, such as an IP address matching previous purchases, to support. . The following tables show the Stripe categories for each card network’s dispute reason codes. There are multiple situations in which this can occur. 6 is an updated version of legacy reason code 85, which was phased out under the Visa Claims Resolution initiative. The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. Table A-1 shows all possible values for the <response> and <message> elements. . A truly effective chargeback management strategy must encompass prevention as well as disputing cases of friendly fraud. 1: Services not provided or merchandise not received: VCR Dispute Reason Code 13. In this case, the customer files for the pre-compliance chargeback (aka reason code 98). The implication is that the merchant is at fault. To simplify this process, the situations that may qualify for a chargeback are broken down into designated “reason codes. Chargebacks with the following reason codes are requested due to fraudulent activity. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. United States. The chargeback can be for the total transaction amount or a lesser amount. 15, 2021. Chargeback codes Last updated: August 16, 2023 Below you'll find a list of chargeback codes along with an explanation of what each one means, covering both. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. Credit Posted as a Purchase chargebacks, for example, at. Like other parts of the process, learning all the types and exceptions of chargeback time limits will take a lot of effort and money. There will always be people who attempt to take advantage of the system, no matter how faithfully merchants follow the rules. If a chargeback is requested as a direct result of the quality of the sold item, the chargeback will have one of the following reason codes. The ultimate purpose of a chargeback reason code is to explain to the merchant why a chargeback was filed. . Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Mastercard chargeback reason codes are four numerals without decimals. 3: Goods or services were not received: C08: RG: 4855: 13. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. Visa reason code 13. For example, 'R04' indicates that an invalid account number was. About Visa chargeback reason codes. F01. Under certain circumstances, Mastercard may allow consumers to reverse a payment card transaction by filing a. 3 can—and should—be disputed. Discover. In such circumstances, networks like Mastercard may allow consumers to reverse such a transaction by filing a chargeback. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. Older time limits for disputes vary based on reason code; in many cases buyers have 120 days after a purchase to file a chargeback. CB CD (chargeback reason code) Enter the code that identifies the reason that a chargeback was generated for an invoice during receipt entry. Under certain circumstances, Mastercard may allow consumers to reverse a payment card transaction by filing a chargeback. ”. Reason codes for the chargeback with detailed explanation of what it means, how to dispute the chargeback, and how to avoid future disputes.